Timeline

• Teleperformance Bacolod

  Jan 2011 - Jul 2014

  Resolves complaints or issues via phone. Generates sales through customer flight bookings and change flights. Ensures excellent service standards and meets high customer satisfaction. Monitors and evaluates support calls and chats and generates reports based results to the Operations Manager.

• Graduated: BS in Electronics Engineering

  Mar 2015

  University of Negros Occidental - Recoletos

• ECE Board Exam Passer

  ECT Board Exam Passer

  Oct 2015

• Rockwell Collins (B/E Aerospace Philippines)

  Apr 2016 – Jun 2017

  Product Configuration Engineer

  Daily creation of Electronic Work Instruction based on EBOM/CBOM analysis due to ECN. Collaborates with Engineering, Manufacturing group and other cross-functional areas to generate details on BOM, assembly drawings, Bill of Process, and other pertinent information. Creates solutions to rectify design errors and to incorporate design improvements.

• Tong Hsing Electronics Inc

  Jun – Dec 2017

  Project Engineer

  Responsible for the supervision and daily task of a team that may compose of engineers and technicians. Generally in charge of processes from generation of Purchase Orders up until ensuring deadlines of shipment has been met. Facilitates the planning and coordination of activities for a project, maintain files/documents and provide information needed by the Senior Manager or Director.

• IBM

  Dec 2017 – Jul 2018

  Technical Support Specialist

  Provides quality first-level technical support to enterprise staff, giving prompt, and professional resolution to questions or problems related to enterprise standard client software, hardware, internet access, and network connectivity. Utilizes the KnowledgeBase and other support documentation to identify, isolate, diagnose and resolve end users technical problems and provide information and status.

• Toshiba Information Equipment

  Aug 2018 – Jan 2019

  Workshop Process / Failure Analysis Engineer

  Sustains and develops activities in process engineering including process optimization and effective process development. Leads process-related evaluation, verification of issues and passrate monitoring. Handles first level failure analysis of HDD, analyzes design-related issues and provides necessary countermeasure. Directs and controls line activities to meet production requirements.